Who are our clients? Just about everyone, really.
From small manufacturers through to the governments of entire nations.
And what do our clients say about us?
We’ve provided some of their testimonials to give you the general flavour.
But don’t take our word for it – contact any one of our clients to get the full story.
.
Chisholm Institute
ACIG was invited to provide a guest lecturer at Chisholm, to speak about the links between continuous improvement and innovation. Euan Lockie made the presentation.
Karen Morath Manager, Administration and Customer Service, Chisholm Institute .Thanks so much for Tuesday night. As I said, I thought it was terrific stuff and you are a great presenter. I have had lots of positive feedback from the students.
State Library of Victoria
ACIG has been working with the State Library of Victoria to develop and pilot a best practices framework against which public libraries will evaluate themselves, to determine their level of compliance with the best practices and identify areas for improvement.
Ms Debra Rosenfeldt Manager, Public Libraries Acting Director, Community, Learning and Public Library Partnerships State Library of VictoriaDear Gerard, many thanks for your congratulations, following the LGPro award for Being the Best We Can. The award is terrific recognition of a mighty project (almost completed). There’s no doubt in my mind that the commitment, discipline and rigour that ACIG brought to the project has added immensely to its credibility and been a major contributor to its success. It’s also been a pleasure to work with you and Euan.
Best regards – Debra
Department of the Premier and Cabinet, SA
ACIG reviewed and mapped the briefing process used to support the Premier’s appearances before the Estimates Committee. We made practical recommendations to reduce the briefing preparation period (in stages) from the current three months down to four weeks and then two weeks. The Department has approved the recommendations and will begin implementation in 2011.
Charles MooreSome quick feedback re Gerard and Michelle – they were very knowledgeable in the process improvement area and able to quickly pick up the issues for DPC. They also tailored their approach to some of the cultural issues we needed to tackle. It has certainly been a pleasure working with them both.
Manager, Business Performance and Strategy
Department of the Premier and Cabinet, SA
Department of Justice, Victoria
ACIG assessed the extent to which the regulators within the Justice portfolio comply with the regulator practices contained within the Better Business Regulation (BBR) Best Practice Framework. ACIG implemented a series of self-evaluation reviews in each of nine DoJ regulators, testing and modifying the self-evaluation process and the framework itself through continual assessment of the BBR process.
ACIG helped the regulators to evaluate their regulatory processes from end to end, starting with policy development, strategy selection, regulatory scheme design and implementation planning, through to full-scale operation of the regulatory scheme, and its review and improvement. One of the most important outcomes was a strategic improvement action plan that each regulator was able to use to improve their regulatory performance and better manage their legislative obligations.
Frank Rossi Project Manager Better Business Regulation Victorian Department of JusticeThe engagement of ACIG was by public tender for a project for which large and well known consultancies also bid. ACIG is a small firm however they demonstrated in their tender documentation and at the selection interview a superior understanding of the principles on which the project was based and of the outcomes the project sought to achieve.
We have had both Gerard Colla and Euan Lockie working for the Better Business Regulation project and have found their knowledge and adaptability of a high standard. Although both have different strengths, we have found their combined contribution to be complementary, such that all emerging issues have been fully addressed. Their contribution and advice to the improvement of the project has been significant.
City of Boroondara
Over the last decade ACIG has successfully completed many projects at Boroondara, including process review and improvement exercises, and benchmarking activities.
Mr Ken Wallis Manager Learning & Development City of BoroondaraAll projects undertaken by ACIG have been delivered as required, with a high degree of professionalism, innovation and sensitivity. The degree of consultation ensured that the organisation received exactly what was required and what would deliver long term benefit. The level of thinking within the organisation was raised considerably as a result of the consultation and facilitation provided by ACIG.
ElectraNet
For this South Australian electricity distributor, ACIG carried out a comprehensive evaluation of organisational capability and capacity, to determine ElectraNet’s capability of delivering its major capital works. This evaluation involved understanding the business rules and organisational context – including legislative requirements and governing policies, assessing the organisational processes and resourcing levels – to determine whether it could meet its agreed objectives.
Greg Rice Executive Manager Development & Projects ElectraNetACIG was very responsible and helpful in defining and scoping the assignment. The assignment needed to be completed in a reasonably tight timeframe. ACIG mobilised quickly and completed the initial investigation within budget and schedule. The quality of the deliverables was high with the right balance of detailed data, analysis and best practice experience.
ACIG’s engagement was extended to assist with implementation. Their approach and advice has been timely and focussed and value for money. ACIG’s consultants were required to present their findings to the ElectraNet executive committee which was done in a very professional, instructive and succinct manner.
Asian Development Bank – China
ACIG developed a result-based national monitoring and evaluation system for key projects for the People’s Republic of China.
Mr C.C. Yu Principal Results Management Specialist Strategy and Policy Department, Asian Development BankThe Consutant [ACIG] demonstrated excellent all-around initiatives in completing the assignment in a relatively difficult developing county context. The Consultant understood the client needs and was able to build on what the client had already developed (i.e. a monitoring and evaluation system focusing on input and activity monitoring) and made it more results (output and outcome) oriented. Despite difficult circumstances encountered (i.e. change of leadership on the Government side and other unexpected events) the Consultant was able to achieve the intended outputs and outcome. Overall a commendable job!
Asian Development Bank – Tajikistan
Over a period of almost two years, Euan Lockie (ACIG’s evaluation practice manager) assisted the Government of the Republic of Tajikistan to strengthen its results management systems. Euan also monitored and evaluated its Poverty Reduction Strategy and National Development Strategy.
Mr Zafar Khotamov Secretary of the Investment Council under the President of Republic of Tajikistan (Investment Council of Tajikistan) Dushanbe, Republic of TajikistanMr Euan Lockie is an exceptional individual, who is totally dedicated to the assigned task. He is extremely hardworking and responsible. He has been consistently producing top quality outputs. The consultant was a good team player and was conscientious and thorough in his work. Excellent writing skills.