Methods
At ACIG we believe that consulting assistance must be based on proven methods – methods that are grounded in rigorous research and proven through a history of successful application.
We back our consultants with documented methodologies including (but not limited to):
- 5S
- Benchmarking
- Best Value and Service Improvement
- Continuous Improvement
- Lean Thinking/Lean Manufacturing
- Six Sigma
- Statistical Process Control
- Team Facilitation
- Value Stream Mapping
.We’ve published some interesting articles about our methods, focussing in particular on Lean in Government, Process Mapping, and Performance Measurement.
These articles are available in full in our Library.
ACIG consultants are also pioneers of continuous improvement and benchmarking for the government sector.
We have developed and documented methodologies for:
- Benchmarking in Local Government (published by the Australian Government);
- Efficient Public Service Delivery Through Continuous Improvement and Benchmarking Techniques (an e learning toolkit published by the Asian Development Bank);
- Service Improvement Program for National and Provincial Governments in the Pacific (published by the Asian Development Bank and supported by the Papua New Guinea Institute of Public Administration);
- Project Performance Management System (PPMS) – training package for the Asian Development Bank; and
- An Organisation-Wide Approach to Best Value for Local Government.
Tools
Some of our easy-to-use, single-page tools are available here (as pdf documents). If you’d prefer a laminated set, contact us and we’d be pleased to send them to you.